We take the opinions of our customers very seriously. If you have been to Lake Wales Chrysler Dodge Jeep Ram, then we want to hear from you and we want to know how your experience went. If you haven’t been to Lake Wales Chrysler Dodge Jeep Ram yet, then maybe the words of our previous customers can tell you why Lake Wales Chrysler Dodge Jeep Ram is such a great place to work with. We encourage you to read the reviews below.
5 out of 5 stars
Gerald in the service department truly went above and beyond!! We have a new 2019 Ram 3500 dually with 10k miles that we use to pull our fifth wheel that we full time RV in. Recently, we had a DEF warning light come on while we were in a very remote location in Florida. I called the closest dealer ( Napleton Dodge) and they were completely unhelpful! I then called Lake Wales Dodge and luckily I was able to speak to Gerald who was extremely accommodating to our situation. Since we full time RV, we are completely dependent on our vehicle and Gerald told me to bring it in first thing the following day. Upon arrival, Gerald immediately got the mechanics to start diagnosing the issue. Ultimately, it took a few days to get the problem solved, but Gerald once again was extremely accommodating with a very nice loaner vehicle. Gerald always communicated with me during the repairs and never left me wondering what was happening. Unfortunately, most service departments at dealerships are a complete nightmare to deal with. I hope Lake Wales Dodge realizes that Gerald is a huge asset to their team. I also had small interactions with Margie and she too was very nice and helpful. Thanks again!
Mark Porche... More
Lake Wales CDJR Service department did a great job taking care of everything that needed to be serviced on my 2015 Jeep Wrangler. In addition to a few service issues, there was also a recall order on my Jeep & since they needed to order the part, they gave me a rental vehicle so I could go about my weekend. Great, friendly customer service from all the service advisors working there. Thanks for sending my Jeep home cleaner than it was when it arrived! That was a nice surprise!
Great place to take your vehicle in for service. My vehicle was finished in a timely manner. Staff was very courteous and friendly. I highly recommend Lake Wales Chrysler Jeep.
I would give Lake Wales dodge and Lake Wales dodge alone five stars because I was assisted in the most positively professional manner possible. Two people In particular; Joe and Eric. These two gentlemen got me an amazing rate with great payments. If you want the best car buying experience and love dodge I would advise you stop by Lake Wales before any other Dodge dealership! Thank you again Joe!
Very nice group of people work here.
Very happy with our new truck.
When we need our next vehicle we will go back to Lake Wales Chrysler Dodge.
I had an appointment to get my truck serviced and they took care of that in a timely manner. Washed my truck and armored my tires. Everyone in the service department is very friendly and helpful. They thanked me for my business and shook my hand when I left. They are the best service department I have ever dealt with. Thanks to Lake Wales Dodge Service Department.
Was driving by, we needed oil change, so we pulled in!
These guys were really nice, changed the oil, rotated the tires and wash our dirty van.
We’re in the market for a work van, so we spoke to the nice used car salesman-(geesh can’t remember his name.) Nonetheless, they didn’t have one on the lot, but he said he’d keep an eye open for the dodge ram cargo van we want.
Oh, and while we were cashing out, a customer called with a complaint, Manager handled the call in our presence in the most caring and professional way. If seemed like he really cared about that customer’s issues, thus making me feel like he’s a really good Manager.... More
Great service team, very professional and friendly. They make sure that you understand the service that is required on your vehicle before you agree to getting the work done and the price. Have been going to back to them for all the service required on my Town & Country van from the day i bought it in 2014.
I was very pleased with the service and the quality of work done on my truck. The service department went out of their way to get my truck back to me. I would definitely recommen lake Wale Dodge service department. Thanks for the great service. Robert Dalton
Lake Wales employees are courteous and professional. They seem to be genuinely interested in their customers. They do not attempt to high pressure customers to have work done beyond that which is requested.