Customer Testimonials for Lake Wales Chrysler Dodge Jeep RAM in FL

Are you trying to choose the right car dealership near me? Check out the customer testimonials here from our new and used Lake Wales, FL car dealership. At Lake Wales Chrysler Dodge Jeep RAM, serving Bartow, FL, we're proud of our commitment to customer service. Take a moment and see what others are saying about us. When you decide to purchase a used car for sale or a new 2017 RAM 1500 truck, we hope you visit us so we can show you what a no hassle car buying experience is like! If you loved your experience with us, or just want to let us know how you're doing, feel free to write your own testimonial about our dealership.
I recently purchased a 2019 Dodge Ram limited from Lake Wales Chrysler, Dodge, Jeep ram. I was very happy with the entire experience. I have very limited time and the delivery process was very fast and efficient. I was in and out in less than 15 minutes. All my questions and concerns were answered in that time frame. Above all that was the experience with the sales team. I was lucky enough to have Nick Alix as my primary sales consultant and Shane assisted. They both have strong product knowledge and were very personable. Nick stayed in contact through the process and always respected my time. I stopped in the dealership a few times during the buying process and they rolled out the red carpet. The follow up after the sale was great as well 2 or 3 touch pointers ensuring my satisfaction. I will recommend the dealership to everyone I see that's in the market. They all need to visit with Nick or Shane! I will be a repeat customer.

THomas Horvatits
Thanks again, Tom


















ROBERT ZARRANZ, M.D.

Diplomate, American Board of Otolaryngology-Head & Neck Surgery

July 2, 2018

Ralph Mahalak Jr.

Lake Wales Chrysler

Dear Mr. Mahalak:

I have been a customer of Lake Wales Chrysler Dodge Jeep Ram since 2014 when I lived in Lake Wales and purchased a Jeep Cherokee Trailhawk from Lenny Harter. It was a pleasant exchange -something most people cannot say about their car buying experience. In fact, I am in the market for another Jeep vehicle and will be buying it with Mr. Harter's assistance.

My family and I have since moved to Cape Coral, Florida - a three-hour drive from Lake Wales and still I insist on bringing my vehicle to your dealership for service. I own a 1998 Wrangler which I also have serviced there. Your service adviser, Edy Marquez, is the reason why I am adamant about bringing my Cherokee all the way to Lake Wales for service and maintenance. We are treated with the utmost respect and truly feel like a valued customer whenever we visit your dealership for service. Not only is Edy Marquez a kind individual who cares about his customers but he is extremely knowledgeable about Chrysler products and has been able to even diagnose some of our car problems over the phone. He remembers us and takes into consideration the distance we travel in attempting to accommodate our request. Edy's customer service is second to none and he not only wants his customer to feel valued but appreciated as well. We gladly travel the distance to have our vehicle serviced under the direction of Edy Marquez.

Complaint letters are easy to write. Commendations are difficult since anything I say probably falls short of the dedicated pleasant service we receive from Mr. Marquez.

Sincerely,


Robert Zarranz, M.D.

1525 SW 52 Ter, cape coral, FL, 33914

Phone: (239) 541-7217 • Cell: (239) 738-9881

ROBERT ZARRANZ, M.D.

Diplomate, American Board of Otolaryngology-Head & Neck Surgery

July 2, 2018

Ralph Mahalak Jr.

Lake Wales Chrysler

Dear Mr. Mahalak:

I have been a customer of Lake Wales Chrysler Dodge Jeep Ram since 2014 when I lived in Lake Wales and purchased a Jeep Cherokee Trailhawk from Lenny Harter. It was a pleasant exchange -something most people cannot say about their car buying experience. In fact, I am in the market for another Jeep vehicle and will be buying it with Mr. Harter's assistance.

My family and I have since moved to Cape Coral, Florida - a three-hour drive from Lake Wales and still I insist on bringing my vehicle to your dealership for service. I own a 1998 Wrangler which I also have serviced there. Your service adviser, Edy Marquez, is the reason why I am adamant about bringing my Cherokee all the way to Lake Wales for service and maintenance. We are treated with the utmost respect and truly feel like a valued customer whenever we visit your dealership for service. Not only is Edy Marquez a kind individual who cares about his customers but he is extremely knowledgeable about Chrysler products and has been able to even diagnose some of our car problems over the phone. He remembers us and takes into consideration the distance we travel in attempting to accommodate our request. Edy's customer service is second to none and he not only wants his customer to feel valued but appreciated as well. We gladly travel the distance to have our vehicle serviced under the direction of Edy Marquez.

Complaint letters are easy to write. Commendations are difficult since anything I say probably falls short of the dedicated pleasant service we receive from Mr. Marquez.

Sincerely,


Robert Zarranz, M.D.

1525 SW 52 Ter, cape coral, FL, 33914

Phone: (239) 541-7217 Cell: (239) 738-9881

ROBERT ZARRANZ, M.D.

Diplomate, American Board of Otolaryngology-Head & Neck Surge



A new SATISFACTORY review has been submitted for:
Lake Wales Chrysler Dodge Jeep Ram

By: Connie Parker
On: 4/16/2015 4:56:19 AM

www.dealerrater.com/dealer/Lake-Wales-Chrysler-Dodge-Jeep-Ram-review-23798/#r1881465

Title: The Dreaded Service Repair

Review:
When you are forced (no other choice) to visit a Factory/Dealership Automobile Service Department the dread is already churning in the pit of your stomach. Yep, you know what's coming, a long wait and a huge bill. We've all had that feeling. Let me surprise you and inform you, Lake Wales Chrysler Dodge Jeep Ram is "the light at the end of the tunnel". When I scheduled the appointment it was to drop off my Jeep in the morning and pick it up around 5:00 pm. I was reminded that morning by my phone I had a Dr's appointment at 1:00 pm, what to do? Oh no, from bad to worse. I drove to the Service Dept dreading not only going there but what I was going to have to tell them. I explained what had happened and that I would have to reschedule or do part of the repair now and come back to finish. But as I was explaining to both Manager and Service Advisor, I could see a hint of a smile on both of their faces. They understood. This old lady is not crazy just forgetful and they took over. By some miracle they(the Whole Service Department) had me out the door with time to spare to make my Dr's appointment. Money can't buy that kind of service nor the loyalty they have with me and all my hundreds plus..Google+, Facebook, Twitter and LinkedIn friends.


Lake Wales Chrysler Dodge Jeep Ram
21529 U.S. Highway 27 North
Lake Wates, FL 33859

December 29, 2013

Edy,

I just wanted to write you a quick note to thank you for your honesty and dedication while selling me our new cars. I had done a lot of research concerning the Dodge Dart, and the models we choose were at a great price.

Thank you so much for answering all of my questions honestly, and making the process not as painful as it otherwise could have been. We are happy with the cars purchased, and I'm not freaking out. That's a pretty ideal situation when it comes to buying new cars, and it's all thanks to you.

You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to the "new" Lake Wales Chrysler Dodge, and telling them to ask for Edy.

Thanks again,

Ross E. Willson
Property Manager
Thomas Estate, Country Oaks
Lake Wales Florida

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Contact

Lake Wales Chrysler Dodge Jeep Ram

21529 US Highway 27 North,
Directions Lake Wales, FL 33859

  • Sales: (863) 232-5793
  • Service: (863) 455-7269
  • Parts: (863) 638-5430

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday Closed
  1. Lake Wales Chrysler Dodge Jeep Ram

    21529 US Highway 27 North,
    Lake Wales, FL 33859
    Directions

    • Sales: (863) 232-5793
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